To manage your subscription, please open the Copilot app and navigate to Settings.
In the Settings, you'll find a section entitled Subscription:
Tap on "Manage your subscription" to change your plan, payment method, or to cancel your subscription.
There are three ways you can subscribe to Copilot. Please make sure that you are attempting to manage your subscription on the same device that you initially subscribed on:
Subscribing via the iOS or iPad app, which begins a subscription through the App Store with your device's associated Apple ID.
Subscribing via the Mac app (downloaded from Apple's Mac App Store), which begins a subscription through the App Store with your Mac's associated Apple ID.
Subscribing via the Mac app (downloaded from our website), which begins a subscription directly with us through Stripe. You can also manage your Stripe subscription directly here.
If you have deleted your Copilot account, please use the following methods to cancel your subscription:
If you subscribed via the iOS or iPad app, you can manage and/or cancel your subscription via the App Store app on your device. Apple manages all payments and refunds, so we can't start or stop a subscription on your behalf.
If you subscribed via the Mac app (downloaded from Apple's Mac App Store), you can manage and/or cancel your subscription via the App Store app on your Mac. Apple manages all payments and refunds, so we can't start or stop a subscription on your behalf.
If you subscribed via the Mac app (downloaded from our website) and deleted your Copilot account then we will have automatically canceled your Copilot subscription upon deletion as we have control over this subscription directly through our systems.
Refunds
Directly through Copilot
The following is an excerpt from our Terms of Service. Please review our full ToS here.
Except as otherwise stated herein or required by applicable law, your subscription is nonrefundable. If you (i) purchased through Copilot directly, (ii) cancel your subscription within one month of your initial purchase, and (iii) email us at support@copilot.money to request a refund within five days of cancelling, we will provide you with a full refund for that subscription. Unless required by applicable law, if you cancel your subscription outside of that period, you are not entitled to receive any refund or credit, full or partial. We reserve the right to issue refunds, credits, or discounts at our sole discretion. If we issue a refund, credit, or discount, we are under no obligation to issue the same or similar refund in the future. If you purchased through a third party, your ability to receive a refund is governed by that third party’s policies and procedures.
Through Apple / App Store
If you purchased through the App Store, Apple as a third party allows you to request a refund, issued at their sole discretion. If you would like to request a refund for your subscription fee from Apple, please see details here.
If you need help or have any questions, please contact us at support@copilot.money.