There are three ways you can subscribe to Copilot. Please make sure that you manage your subscription on the same device that you initially subscribed on:
Subscribing via the iOS or iPad app begins a subscription through the App Store with your device's associated Apple ID.
Subscribing via the Mac app (downloaded from Apple's Mac App Store) begins a subscription through the App Store with your Mac's associated Apple ID.
Subscribing via the Web app or the Mac app (downloaded from our website) begins a subscription directly with us through Stripe.
Managing Subscription
Please open the Copilot app on the device you initially subscribed on, then navigate to Settings.
Tap on "Manage your subscription" to change your plan, payment method, or to cancel your subscription.
App Store
If you subscribed via Apple, you can also manage your subscription in the App Store from your iPhone, iPad, or Mac. Ensure this device uses the same Apple ID as the device you originally purchased your subscription on.
iOS or iPad app: Open the App store > tap your initials/icon on upper right corner > Subscriptions > Copilot > See all plans.
Mac App: Open the App Store > click your name on the lower left corner > click Account settings on upper right corner > click Manage next to subscriptions > Copilot > See all plans.
Stripe
If you subscribed via Stripe, you can also manage your subscription directly here.
Legacy Pricing Policies
Copilot offers legacy pricing for uninterrupted subscriptions that were initiated before price changes. Users who let their subscriptions lapse are ineligible for legacy pricing.
To verify eligibility or check for legacy offers, head to to your iPhone's Settings > Account > Subscriptions > Copilot > See All Plans. If the legacy offer is unavailable, your account no longer qualifies.
Cancelling Subscription
If you have deleted your Copilot account, please use the following methods to cancel your subscription:
If you subscribed via the iOS or iPad app, you can manage and/or cancel your subscription via the App Store app on your device. Apple manages all payments and refunds, so we can't start or stop a subscription on your behalf. Head into the App Store > tap your name/icon at the top right corner > select Subscriptions > Copilot > Cancel Subscription.
If you subscribed via the Mac app (downloaded from Apple's Mac App Store), you can manage and/or cancel your subscription via the App Store app on your Mac. Apple manages all payments and refunds, so we can't start or stop a subscription on your behalf. Open the App Store > click your name at the lower left corner > tap Account Settings on the upper right corner > click Manage next to subscriptions > Copilot > Cancel subscription.
If you subscribed via the Web app or the Mac app (downloaded from our website) and deleted your Copilot account then we will have automatically canceled your Copilot subscription upon deletion as we have control over this subscription directly through our systems.
Note: Cancelling an active subscription means you are disabling the auto-renewal and will not be charged again once your subscription expires. You can still access and use your Copilot account until the end of your current subscription period.
Refunds
The process of requesting a refund depends on how you subscribed (Apple or Stripe).
App Store
If you purchased through the App Store, then you will need to submit a request directly to Apple as they manage those subscription payments. Please see details here for requesting a refund from Apple.
Stripe
The following is an excerpt from our Terms of Service. Please review our full ToS here.
Except as otherwise stated herein or required by applicable law, your subscription is nonrefundable. If you (i) purchased through Copilot directly, (ii) cancel your subscription within one month of your initial purchase, and (iii) email us at support@copilot.money to request a refund within five days of cancelling, we will provide you with a full refund for that subscription. Unless required by applicable law, if you cancel your subscription outside of that period, you are not entitled to receive any refund or credit, full or partial. We reserve the right to issue refunds, credits, or discounts at our sole discretion. If we issue a refund, credit, or discount, we are under no obligation to issue the same or similar refund in the future. If you purchased through a third party, your ability to receive a refund is governed by that third party’s policies and procedures.
If you need help or have any questions, please contact us at support@copilot.money.